Alan Carter

Information Technology Web Site

Green River College,    Auburn, Washington    2004-Present

Lead Information Technology Instructor/Program Director for IT Network Administration and Security BAS degree

• Led a team to develop a Bachelor of Applied Science in Network Administration and Security. Began offering this degree Winter quarter 2014.
• Led a team to redesign the IT networking and security curriculum at GRCC to make it more current and in line with industry needs and expectations.
• Teach IT networking, security and programming courses.
• Develop new courses.
• Develop and deliver online courses.
• Participate on the campus Information Technology committee.
• Develop articulation agreements.
• Advise students.
• Develop marketing materials for IT curriculum.
• Participate on the Auburn High School technology advisory committee.
• Participate on hiring committees.
• Led a project to use Virtual Server technology to allow students to perform IT course lab activities from any computer that is connected to the Internet.

Self-Employed    Kirkland, Washington    1993–2004

Subject Matter Expert/Content Developer/Trainer/Author/Consultant

• Provided subject matter expertise and develop content for Official Microsoft Learning Products and other educational and certification products.
• Taught beta and final versions of Official Microsoft Learning Products at sites throughout the United States.
• Produced and delivered custom instructor-led Microsoft Windows-based server and network training courses for clients.
• Planned, designed, scheduled, managed, and completed large and complex book and course development projects with stringent milestones and final deadlines.
• Wrote technical books and articles on Microsoft Windows operating systems, including network design, implementation, administration, security, and related topics.
• Delivered webcasts and spoke at IT industry meetings and conferences.
• During 2000–2003 served as the Chairman of the i-Net+ Certification Subject Matter Expert subcommittee for CompTIA. I participated in the development, review, and revision of the i-Net+ certification exam, and resolved technical queries from the program manager responsible for the i-Net+ certification program.
• Areas of specialization: Active Directory, Windows Server 2003, Windows 2000, Windows XP, security, networking technologies, and routing.

Nynex/ComputerLand of Seattle Seattle, Washington 1991–1993

Certified Novell Instructor/Senior Systems Engineer

• Taught Novell CNE server and network administration courses, Microsoft Windows courses, and other computer-related courses for IT professionals.
• Developed and implemented marketing plans for training.
• Installed and supported complex local and wide area Novell networks: installed network cabling, installed and configured servers, installed and configured client computers, configured network security, configured network printing, troubleshot network problems, and trained systems administrators to perform day-to-day administration and maintenance tasks, including network backups.

Microware Distributors Redmond, Washington 1990–1991

Certified Novell Instructor

• Taught Novell CNE server and local and wide area network administration courses.
• Provided technical support for authorized resellers who needed assistance with installation, configuration, administration, and troubleshooting of Novell networks.

Photo & Sound Company Kent, Washington 1989–1990

Network Technician

• Installed Novell and 3COM networks.
• Provided hardware and software telephone support for customers.
• Repaired computers, printers, and other hardware. Performed pre-sales consultations for sales staff.